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Festo to unveil new Customer Solutions Center

On March 4,2010, Festo will inaugurate its new Customer Solutions Center at its Mississauga, Ontario headquarters demonstrating how it will better help customers find the solution they need.

"With Festo continually expanding its range of electrical and pneumatic technologies for process control, we are determined to show our customers that we are more than a place to purchase their partsswe are a solutions provider," extols Casey Samaroo, Customer Solutions Manager, Festo Inc.

Along with showcasing Festo's constantly evolving leading edge technologies, the new Customer Solutions Center will offer customers a place to examine first-hand how Festo's custom-tailored solution will work via a project simulation.

"Every day, Festo is asked for solutions for electrical and mechanical enquiries, states Samaroo. "Now with the Customer Solutions Center, Canadian customers can partner up directly with Festo engineers on-site to replicate situations to determine the best workable solution.

The Customer Solutions Center will provide an opportunity for customers to complete an industrial automation solution involving:

Handling and positioning including pick-and-place, linear or 3D gantries with pneumatic, electrical or hybridization of both.

Custom components designed and manufactured to specification.

Assembly and kitting services via standard, custom or third-party components.

Control cabinets featuring electrical and/or pneumatic systems.

Air quality and energy auditing services.

As well, the same day will also see the launch of Festo's new Regional Contact Center at the Canadian headquarters that will offer foster product support and technical assistance for its Canadian and U.S. customers.

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